extended right of withdrawal
For orders placed from 5th December 2025, an extended right of withdrawal applies until 5th January 2026.
Jana - Overview
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For the return of ordered items, you can use the enclosed return slip within Germany and arrange for the return to be sent by DHL (Deutsche Post). The return is free of charge for you.
Regardless of the order value, orders are shipped free of charge if they contain at least one item marked with the addition among the items retained.
From an order value of £150 (value of the order minus returns), delivery within Germany is generally free of charge.
Overview of shipping costs
A purchase is possible on invoice (Invoice purchase) from the first order. The payment term is 14 days from the dispatch of the order.
For private customers who shop with us for the first time, a credit check is carried out. Associations, companies, public and other institutions can request payment on invoice without prior examination from the first order. Deviations from these regulations are reserved in individual cases.
